Shipping policy

At Mr. Thor, we are committed to delivering your orders efficiently, securely, and in a timely manner. Our goal is to ensure that every customer enjoys a smooth and reliable shipping experience from the moment an order is placed until it arrives safely at its destination.

Order Processing

All orders placed through our store are carefully processed and prepared by our team before shipment. Orders are typically processed within 1–3 business days, excluding weekends and public holidays. During this time, we verify order details, prepare the products, and package them securely to ensure they are protected during transit.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information, allowing you to monitor your shipment as it travels from our facility to your delivery address.

Shipping & Delivery

All orders are prepared and dispatched from our facilities in Portugal. We offer multiple shipping options so customers can select the delivery speed that best suits their needs. Delivery times may vary depending on your location, the shipping method chosen at checkout, and local carrier operations.

Estimated delivery times may vary, but we always strive to deliver orders as quickly and efficiently as possible. Please keep in mind that shipping times may be influenced by factors such as customs processing, local courier schedules, weather conditions, or high order volumes.

Shipping Costs

Shipping costs are calculated automatically at checkout based on several factors including:

• Your delivery location

• The total weight of your order

• The selected shipping method and delivery speed

This ensures that customers receive accurate and fair shipping rates tailored to their specific order.

Tracking Your Order

To provide transparency and peace of mind, tracking information is provided for all shipped orders. Once your package leaves our facility, you will be able to track its journey through the carrier’s tracking system and receive updates regarding delivery progress.

International Shipping & Customs

For international orders, please be aware that customs duties, import taxes, or additional fees may apply depending on your country's regulations. These charges are determined by the destination country’s customs authority and are the responsibility of the recipient.

Mr. Thor does not have control over these charges and they are not included in the shipping fees displayed during checkout.

Possible Delays

While we always aim to meet the estimated delivery times, occasional delays may occur due to circumstances beyond our control, such as:

• High seasonal demand

• Customs inspections

• Carrier delays

• Weather or logistical disruptions

If delays occur, we sincerely appreciate your patience and understanding while we work with our shipping partners to resolve the situation.

Customer Support

If you have any questions regarding your shipment, need assistance updating your delivery address, or encounter any issues with your order, our customer support team is always available to help.

At Mr. Thor, we stand behind the quality of our products and the reliability of our shipping process. Our commitment is to provide every customer with a smooth, transparent, and dependable shopping experience from checkout to delivery.